Support is not included in the licence
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- SLA s.3.1: Check Point has no obligation to provide support, upgrades or new releases under the licence; support is bought separately under the applicable SLA. Cloud Terms s.3.1: a Service subscription does not cover the corresponding Support Service unless the order says so.
- Applies when
- Budgeting support renewals separately from licences.
- Applies to
- Appliances, software and cloud Services.
- Related programs