Helix ITSM named and concurrent licences can be exchanged 3:1 once a year
Catalog row in Vendor License Rules · Cited
- Kind
- Mobility
- Statement
- License Allocation Restriction for BMC Helix ITSM Service Management Products: 3 named user licences may be exchanged for 1 concurrent user licence of the same Product, or the reverse, without extra charge within Licensed Capacity, after written notice and a new Order, no more than once per year. Suite products use a 5:2 ratio. (vendor document undated; as published on 2026-09-27)
- Applies when
- Rebalancing named and concurrent users.
- Applies to
- BMC Helix ITSM Service Management Products (5:2 for BMC Helix IT Service Management Suite Products).
- Related metrics