Availability is committed at 99.9% a month with 10% and 20% credits
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Subscription Description: availability of at least 99.9% monthly; credit of 10% of monthly fees below 99.7% and 20% below 99.5%; the credit is the sole remedy; the customer must report within 30 days.
- Applies when
- Service credit claims.
- Applies to
- Blackbaud SaaS Subscriptions.
- Related programs