Blackbaud Evidence

99.9% availability commitment

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "We commit that the production version of Your Subscription will be Available at least 99.9% of the time calculated on a monthly basis, excluding (i) planned and critical maintenance as stated above and (ii) any downtime due to a widespread system error or fault caused by external factors or systems being down."
Locator: Subscription Description, Overview
Applies to: Availability is committed at 99.9% a month with 10% and 20% credits
Supports rules: Availability is committed at 99.9% a month with 10% and 20% credits
Related programs: Subscription availability commitment
Sources: Blackbaud Subscription Description