Extended availability mode consumes an additional licence
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Remote Support licenses page: when extended availability mode is enabled, representatives can share sessions while not using the representative console, and doing so consumes an additional licence. The LicenseUsage report shows these as reason extended_contact.
- Applies when
- Representatives use extended availability mode.
- Applies to
- Remote Support
- Related metrics