Intelligence Cloud uptime commitment is 99.9% monthly, with plan or Unit remedies
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Azul warrants commercially reasonable efforts to keep the service available 99.9% of the time each month. Below 99.9% but above 90% the remedy is a written improvement plan; below 90% Azul may provide additional Units or extend the Order Term without charge. These are the sole remedies. (Version May 2025, effective 2025-05-01)
- Applies when
- Service-level disputes.
- Applies to
- Azul Intelligence Cloud
- Related metrics
- Related programs