Uptime SLA applies only to Enterprise plan clients current on payment
Catalog row in Vendor License Rules · Cited
- Kind
- Service level
- Statement
- The 99.9% uptime SLA and its service credits apply only to Enterprise Plan clients that are current on their payments; Terms of Use §4.4 limits it to eligible enterprise-tier Subscription Plans and makes service credits the sole remedy. (vendor page undated; as published on 2026-09-27)
- Applies when
- Relying on an uptime commitment.
- Applies to
- Atera Enterprise (and Superpower per the MSP pricing page).
- Related programs