Mission Critical Support is a standalone purchase with 24x7 P1 and P2 cover
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support terms section 3: customers who buy Mission Critical Support receive 24x7 Support for P1 and P2 incidents with 1 hour (P1) and 2 hour (P2) target response, and a designated support engineer. (effective 2025-08-25)
- Applies when
- Customer bought Mission Critical Support
- Applies to
- Alation Cloud and Alation Software
- Related programs