Alation Evidence

Mission Critical Support is a standalone purchase with 24x7 P1 and P2 cover

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: "Customer will receive 24x7 (24 hours/7 days a week) Support for P1 and P2 incidents"
Locator: Support terms section 3.1 Mission Critical Support classification
Applies to: Mission Critical Support is a standalone purchase with 24x7 P1 and P2 cover
Supports rules: Mission Critical Support is a standalone purchase with 24x7 P1 and P2 cover
Related programs: Mission Critical Support
Sources: Alation Support