Mission Critical Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription Term
- Definition
- Standalone Support option giving 24x7 handling of P1 and P2 incidents with a designated support engineer.
- Commercial rules
- P1 target response 1 hour and P2 2 hours, against 4 hours and 4 business hours under standard Support.
- Applies to
- Alation Cloud and Alation Software