Vector Standard Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Free; no term
- Definition
- Terms and Conditions for Standard Support 1.2: "The Support includes answering questions and providing assistance and advisory services through qualified support staff." Support is free of charge (3.3).
- Commercial rules
- Covers versions released over the last five years; no guaranteed response or resolution times; excludes update packages, patches and bug fixes (governed by the licence contracts) and project support; older versions only by separate, possibly paid offer.
- Applies to
- Vector standard software and hardware products bought under a licence contract referring to these terms