Premium Support Services Plan
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Support Term per Order; may be included in subscription fee
- Aliases
- Premium Support
- Definition
- Support Policy 5.1: "The Premium Support Services Plan includes 24x7 Remote Technical Support."
- Commercial rules
- P1 initial response 30 minutes, P2 2 hours, P3 8 hours or next business day, P4 next business day. All software in the environment must be on the same Support Services Plan level and version. Lapsed plans may be reinstated at Rubrik's discretion, back-dated to expiry, and not after 12 months.
- Applies to
- Rubrik Service and Software.