Software Support Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Term of Use in the Order Form; auto-renewing.
- Aliases
- TechConnect; software maintenance
- Definition
- Software Support Services Policy §1: the Policy "establishes the terms and conditions applicable to Support Services provided for Rockwell Automation’s Software and Cloud Services".
- Commercial rules
- Automatic renewal unless notice is given at least 90 days before expiry. No reactivation or transfer of lapsed support unless all fees are paid and new support is bought with a Term of Use starting on the previous expiry date. Unsupported and deprecated software gets no updates; deprecation during a paid term brings a prorated refund.
- Applies to
- All Rockwell Automation Software and Cloud Services except Plex and Fiix, which have their own plans.