Lapsed support: no updates; reactivation backdated to expiry
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Software Support Services Policy §5 (revised July 2023): if Support Services are not renewed the customer has no access to support and the Software will not be updated after expiry. Reactivation or transfer of support requires the customer to be current on all fees and to buy new Support Services at then-current prices with a Term of Use beginning on the date the previous support expired.
- Applies when
- Reinstating maintenance after a gap, or buying used licences.
- Applies to
- Perpetual Software with Support Services; applies to any provider of Rockwell Automation Software.
- Related programs