Telerik support packages (Lite, Priority, Ultimate)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Definition
- Telerik EULA s.3.6.1: during the Maintenance Period the customer is entitled to "either the “Lite”, “Priority”, or “Ultimate” support package as determined at time of purchase".
- Commercial rules
- The Maintenance Period equals the Subscription Term, or the purchased maintenance period for a perpetual licence. Support level for bundle products follows the bundle and cannot be changed. Pricing page: Lite 72-hour response and 10 incidents; Priority 24-hour response, unlimited incidents; Ultimate adds phone, remote assistance, pre-screening and escalation.
- Applies to
- Telerik and Kendo UI products and DevCraft bundles.
- Related metrics