Maintenance & Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support and upgrade assurance
- Term
- 12 months, renewable up to five years in advance
- Aliases
- M&S; upgrade assurance
- Definition
- Support and upgrade entitlement priced as a percentage of licence value; the licence file is stamped with the upgrade assurance expiration date and works with all versions released in the purchased period.
- Commercial rules
- Mandatory for the first year of NG and MF; lapsing reverts the customer to the standard upgrade policy and switches off subscription-based features such as Scan to Cloud Storage and OCR; reinstating Standard License M&S requires back payment of the gap (EULA 3.13); included in MF subscriptions.
- Applies to
- PaperCut NG and PaperCut MF perpetual licences
- Related metrics