Milestone Care Premium
Catalog row in Vendor License Programs · Cited
- Kind
- Support (subscription)
- Term
- 12 to 60 months
- Definition
- Milestone Care page: Care Premium "Extends the benefits of Care Plus with direct, prioritized customer support", including 24/7 access and committed response times.
- Commercial rules
- Cannot be bought without Care Plus. SLA: first response within 15 minutes by phone and four hours online.
- Applies to
- XProtect VMS products
- Related metrics