Transitional Support
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Temporary, no longer than 18 months
- Definition
- Lifecycle Policy: support for an existing on-premises licence while the customer moves to a new cloud subscription or on-premises offering.
- Commercial rules
- Reduced fee; requires an active subscription or Maintenance agreement for the New Offering and a written agreement. No upgrades or enhancements to the Existing License during the period.
- Applies to
- Customers transitioning from an Existing License to a New Offering.