Standard and premier support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Order Form Term
- Definition
- Standard support is provided in Business Hours with a Target Up Time of 99.5% per quarter; premier support has a Target Up Time of 99.8%.
- Commercial rules
- Service credits of 5% to 50% of quarterly licence fees apply when availability falls below target, claimed within 15 days after quarter end, and are the sole remedy. Standard support allows up to two authorized contacts.
- Applies to
- Paid subscriptions