Support for self-managed licences
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Same period as the licence
- Aliases
- Annual support fee
- Definition
- Support activities consisting of email and phone support, bug fixes, and unspecified software updates and upgrades released when, and if, available during the support term.
- Commercial rules
- Priced as a fixed percentage of the associated licence fee and invoiced annually in advance. Support for subscription arrangements is included in the subscription and not quoted or priced separately.
- Applies to
- Self-managed licences
- Related metrics