Support priced as fixed percentage; not priced separately for subscriptions
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- "Our support fees are typically priced as a fixed percentage of the associated term license fees. We generally invoice support annually in advance. Support related to subscription arrangements is included in subscription revenue, as support is not quoted or priced separately from the subscription services."
- Locator
- Item 7, MD&A, Revenue, Subscription and Support
- Applies to
- Support for self-managed licences is a fixed percentage of the licence fee; Support for subscriptions is included and not priced separately
- Supports rules
- Related metrics