Support for licence customers is an annual percentage fee
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- "We provide support for our subscription customers as part of our subscription services and to our license customers for an annual fee based on a percentage of the license fees."
- Locator
- Item 1, Business, Customer support
- Applies to
- Support for self-managed licences is a fixed percentage of the licence fee; Support for subscriptions is included and not priced separately
- Supports rules
- Related metrics
- Related programs