Premium Support Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Annual, aligned to the Products
- Definition
- Support Services Policy s.3: "All Customers must purchase Premium Support Services for all acquired Forescout Products and Appliances."
- Commercial rules
- Includes 24x7 technical support, Software Upgrades, Fixes and Workarounds, one health check per year, upgrade planning, up to 48 hours of reactive configuration tuning and up to 24 hours of pro-active support a year. Downloading Upgrades without current Premium Support triggers an invoice for one year of Premium Support at list price. Replaced Basic and Advanced Support (End of Sale).
- Applies to
- All Forescout Products and Appliances.