Docusign Support Plans
Catalog row in Vendor License Programs · Cited
- Kind
- Premium support
- Term
- Co-terminous with the subscription Order Form
- Definition
- Support Schedule levels: Standard, Plus, Premier (an add-on to Plus) and Enterprise Premier (an add-on to Premier), as shown on the Order Form.
- Commercial rules
- Premier and Enterprise Premier are offered for an additional fee. Standard Support response time is 72 hours with a five business day follow-up; Plus and higher have severity-based targets.
- Applies to
- All Docusign Services under the MSA