SLA credit requests within five days after month end
Catalog row in Vendor License Rules · Cited
- Kind
- Service levels
- Statement
- Uptime SLA (d): to request a credit the Customer submits a case within five days of the end of the month; credits are the sole remedy. (effective 2026-06-29)
- Applies when
- Availability below the SLA
- Applies to
- Deltek cloud Production environments
- Related programs