Support and Maintenance
Catalog row in Vendor License Programs · Cited
- Kind
- Maintenance and support
- Term
- Subscription Term
- Definition
- Support Policy: severity levels, response targets, upgrades and exclusions.
- Commercial rules
- Support is requested through the Support Portal. Severity 1 initial response target is within 1 hour; Severity 2 within 2 Business Hours; Severity 3 within 8 Business Hours; Severity 4 within 2 Business Days. Upgrades are made available without additional charge, and DataRobot usually provides one LTS Release per year for self-managed customers.
- Applies to
- DataRobot SaaS and self-managed