Severity 1 initial response target of one hour
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy: the initial response target for a Severity 1 error is within 1 hour, with resources available 24x7 until a resolution or workaround is in place. (effective 2026-03-11)
- Applies when
- Reporting a Severity 1 error
- Applies to
- DataRobot SaaS and self-managed
- Related programs