Support plans by licence tier
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Order Term
- Definition
- Service Level Agreement and Support Definitions: initial response times depend on the support plan in the contract and the severity level.
- Commercial rules
- ONE/Advanced: Urgent 2 hours 24x7, High 2, Normal 4, Low 8 business hours. Essential: Urgent 2, High 4, Normal 8, Low 12 business hours. Enterprise Plan add-on: 2 hours 24/7. Business hours are 06:00-00:00 UTC Monday to Friday.
- Applies to
- ControlUp ONE, Advanced and Essential licences