Support response times depend on the licence tier
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Service Level Agreement and Support Definitions: ControlUp ONE and Advanced licences get a 2-hour 24x7 response to Urgent tickets; Essential licences get 2 business hours; an Enterprise Plan add-on gives a 2-hour 24/7 response.
- Applies when
- Raising support tickets.
- Applies to
- ControlUp ONE, Advanced and Essential licences.
- Related programs