Per-agent monthly AI add-on licence (RingCX)
Catalog row in Vendor License Metrics · Cited
- Unit
- Licence per agent per month
- Aliases
- Per-agent AI licence
- Definition
- Add-On Service Descriptions: RingCX add-ons including Agent Assist, Supervisor Assist, Interaction Analytics, AI Quality Management and Workforce Management are subscribed as a monthly licence per agent.
- Counting rules
- Interaction Analytics requires an AI Quality Management licence as a prerequisite. Supervisor Assist usage may be limited to 4,800 minutes per licence per month aggregated across the account. Live Screen Monitoring is charged on the number of agents contracted, not on monitoring performed.
- Floors / minimums
- Velocity for RingCX: minimum of 50 users.
- Applies to products
- RingCX
- Product category