Messaging conversation (Mindful)
Catalog row in Vendor License Metrics · Cited
- Unit
- Conversation (24-hour window)
- Definition
- Documentation: a messaging conversation "is initiated by an incoming message from a customer and defined as 20 or fewer messages sent/received between your organization and the customer within a 24-hour period."
- Counting rules
- When a 21st message is sent, the 24-hour clock resets. The Mindful dashboards also report Total Messages, Callback Requests and Total Calls; the documentation presents these as usage reporting, not as stated billing units.
- Floors / minimums
- None stated.
- Applies to products
- Mindful
- Product category