Experience Data Record
Catalog row in Vendor License Metrics · Cited
- Unit
- Experience Data Record (EDR)
- Aliases
- EDR
- Definition
- Pricing page: "An Experience Data Record includes all data associated with a discrete interaction between an end-customer (or employee) and a company." The documentation glossary defines an EDR as "Data stored in Medallia Experience Cloud as a completed record."
- Counting rules
- EDR pricing applies to customer and employee data coming into Medallia Experience Cloud, together with the analytics, workflows, data security and self-service capabilities on that data. Priced in annual tiers. The pricing page does not state how a discrete interaction is counted across channels.
- Floors / minimums
- Annual tiers; no tier sizes or prices published.
- Applies to products
- Medallia Experience Cloud
- Product category