Premier Support program size
Catalog row in Vendor License Metrics · Cited
- Unit
- Hours per year, up to 3 or more full-time equivalents (FTE)
- Definition
- Premier Support is a tailorable add-on service. Program size options run from 1000 hrs/year to 3+ FTE for a full multi-site engagement, with optional dedicated on-call support, a DC Supervisor Enablement program and Continuous Workflow Validation.
- Counting rules
- Sized as an annual block of hours or as dedicated FTEs. Rates are not published.
- Floors / minimums
- Smallest published option is 1000 hrs/year.
- Applies to products
- Manhattan Premier Support
- Product category