Genesys Cloud EX user
Catalog row in Vendor License Metrics · Cited
- Unit
- User
- Aliases
- EX user
- Definition
- A user billed for the Genesys Cloud EX base product, a workforce engagement subscription that does not handle interactions inside Genesys Cloud.
- Counting rules
- Users who are the subject of workforce engagement capabilities (schedule, coaching session, development module, gamification point, evaluation, web survey, injected interaction event) and users holding listed administrator permissions are billed.
- Floors / minimums
- Collaborate subscriptions are a prerequisite and incur no charge.
- Applies to products
- Genesys Cloud EX
- Product category