EX base licence does not handle interactions in Genesys Cloud
Catalog row in Vendor License Evidence · Cited
- Kind
- Documentation excerpt
- Excerpt
- “Organizations that have a Genesys Cloud EX base product and license do not handle interactions inside Genesys Cloud, but can synchronize over configuration data, voice interaction data/recordings, and email interaction data from an external platform.”
- Locator
- Understand your Genesys Cloud EX subscription
- Applies to
- EX base licence does not handle interactions in Genesys Cloud
- Related metrics