AI Resolution
Catalog row in Vendor License Metrics · Cited
- Unit
- Ticket resolved by AI
- Definition
- Product-Specific Terms: an "AI Resolution" means the resolution of a ticket by AI; it is consumed when AI resolves a ticket and the submitter either indicates that the ticket is resolved or does not interact with the ticket for five (5) days.
- Counting rules
- Purchased separately as an optional component of the Asana Service Management Enterprise Add-On; aggregated for any End User during the Subscription Term; unused AI Resolutions expire at the end of the term.
- Floors / minimums
- None stated.
- Applies to products
- Asana Service Management
- Product category