Severity 1 issues get a response within 2 hours
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "Notify Support via portal or phone up to 2 hours, during the Hours of Operation chosen by the Subscriber"
- Locator
- SLA §C table
- Applies to
- Severity 1 issues get a response within 2 hours
- Supports rules
- Related programs