Varonis Service Level Agreement
Catalog row in Vendor License Sources · Cited
- Kind
- Policy
- Format
- Applies to
- Support Services scope, supported versions, hours, availability commitment, service credits and error severity levels for SaaS subscribers. Headed "Last updated – January 2025" (month only, recorded as the first of the month).
- Evidence
- Each version is supported while current and for six months after the next
- Availability commitment is 99 percent over twelve months
- Service credits are capped at 20 percent per annual period
- Severity 1 issues get a response within 2 hours
- Migration services and early-access offerings are outside Support Services
- One support time zone is chosen per subscriber