Severity 1 issues get a response within 2 hours
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- SLA section C: response time is up to 2 hours for Severity 1 (core components non-operational, no work-around), up to 4 hours for Severity 2 and 24 hours for Severity 3, during the support hours the subscriber chose. (effective 2025-01-01)
- Applies when
- Support cases
- Applies to
- Varonis SaaS subscriptions
- Related programs