ThoughtSpot Cloud support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Subscription term
- Definition
- 24x7 support for ThoughtSpot Pro, Analytics Enterprise, AgentSpot and Embedded Enterprise, with initial response targets by priority.
- Commercial rules
- Support is provided to the customer only, not to its third-party users or embedding clients, and excludes implementation, configuration, customization, integration or training services. Pro and AgentSpot P0 target is 12 hours; Analytics Enterprise and Embedded Enterprise P0 target is 1 hour.
- Applies to
- ThoughtSpot Cloud