LICENSEWARE
ServiceNow Evidence

Per-User vs Unrestricted User vs Capacity vs Unlimited types

Catalog row in Vendor License Evidence · Cited

Kind
Table excerpt
Excerpt
SN-TYPES table: Capacity (Devices / Subscription Units / Transactions) — “No manual steps are required. Usage is automatically calculated and shown in your instance.” Per-User — Rights-based user (Fulfiller Users and Business Stakeholder Users) and Application user (includes Creator Users) — “Manually allocated.” Unlimited — “Unlimited: No measurement limit” / “Provides entitlements to users, with no limit to the number of users that can be allocated.” Unrestricted User — “Unrestricted user: Instance-wide measure of all active users” / “An active user is any user whose record in the Users [sys_user] table has a value in the User ID field and has the Active field set to true.”
Locator
Types of subscriptions — subscription-type table
Applies to
ServiceNow Subscription Management — Capacity / Per-User / Unlimited / Unrestricted User types and meters
Aliases
SN subscription types; Per-User Unrestricted Capacity Unlimited
Esc