LICENSEWARE
ServiceNow Metric

Transactions

Catalog row in Vendor License Metrics · Cited

Unit
Other
Aliases
Integration Hub transaction subscriptions; Integration Hub Pool
Definition
Transactions is a Capacity associated meter type. Capacity automatically tracks measured units and counts of transactions, records created, or resources managed. Product subscription add-ons can include bundled custom tables, portal visits, and transaction entitlements.
Counting rules
When you purchase multiple qualifying Integration Hub subscriptions measured using the same capacity definition, they combine into a single Integration Hub Pool; usage deducts from the common pool. Transaction entitlements included as a secondary line item from another capacity subscription are added to the pool if the capacity definition matches. Capacity usage is calculated using a table query or scripted definition; per-product formulas are in Values for Subscription-Based Products KB0727967 (Now Support) and the Order Form. The cited sources give no REST vs spoke counting rules or pack sizes. Transactions do not convert to Workflow Data Fabric tokens.
Floors / minimums
Pack size is on the Order Form / Integration Hub and Automation Engine Overview PDF. No published transaction floor on product docs.
Applies to products (more)
  • Integration Hub
Applies to editions
  • Enterprise
  • Professional
  • Standard
  • Starter
Product category
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