Support: one Support Package level for a product category at a site; all Registered User licenses on Support
Catalog row in Vendor License Evidence · Cited
- Kind
- Quote
- Excerpt
- For all licenses of the same general product category (e.g., PTC Windchill) at a particular site or that are supported by a common Customer IT organization, Customers must purchase the same level of Support Package (i.e., SILVER, GOLD or GOLDplus).
- Locator
- Support Services Terms and Conditions, 1.3 General Provisions
- Applies to
- PTC on-premises products under a Support Services Plan (not SaaS or Managed Services)
- Supports rules
- Related metrics
- Related programs