Subscription Service Commitment is 99.9% annual uptime; credit is 3% of one twelfth of annual fees per hour
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Master Terms s.8: the credit is hours of unavailability below the commitment multiplied by 3% of 1/12 of the applicable annual subscription Fees, capped at 1/12 of annual fees attributable to the unavailable Service.
- Applies when
- Claiming a service credit.
- Applies to
- Services identified on the Order Form as a Subscription Service