Five9 Evidence

Hourly reporting overcounts logged-out agents

Catalog row in Vendor License Evidence · Cited

Kind: Documentation excerpt
Excerpt: "The Custom Report is not 100 percent accurate because it will still count those Agents that have already Logged out within the Hour, as Logged in."
Locator: Knowledge-base article
Applies to: Hourly reporting overcounts logged-out agents
Supports rules: Hourly reporting overcounts logged-out agents
Related metrics: Concurrent agent seat
Sources: Reporting | How to create a distinct agent login report (Five9 Community)