Siebel CRM
Siebel CRM is an enterprise customer relationship management application suite from Oracle that can be deployed on premises or in the cloud. It covers sales, marketing, service and commerce, with features such as account and opportunity management, forecasting, campaign management, email and events marketing, and partner relationship management. Oracle also describes industry-specific solutions and an application framework for customization and integration.
Siebel CRM is an Oracle product filed under CRM Software. Lifecycle: versioned, 11 versions listed, latest 8.1/8.2 Update 26.6 (latest, Continuous Innovation) (Jun 2026).
Source: Siebel CRM applications | CX | Oracle, retrieved 15 Oct 2026
Releases and Lifecycle
All Oracle productsRelease and support dates as published by Oracle; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.
Siebel CRM 11 versions
| Version | Released | End of standard support | End of extended support | End of life | Source |
|---|---|---|---|---|---|
| 8.1/8.2 Update 26.6 (latest, Continuous Innovation)Continuous Innovation (Premier Support through at least the stated date) | – | – | [1] | ||
| 8.1, 8.2 (Siebel Signature Capture using Active X)Continuous Innovation exceptions table; GA between Nov 2008 and Nov 2011 | – | – | – | [1] | |
| 8.1, 8.2 (Siebel Store, Forward Messaging)Continuous Innovation exceptions table; GA between Nov 2008 and Nov 2011 | – | [1] | |||
| 8.2 (Siebel Handheld, Siebel Medical Inventory, Siebel Prescription Analysis, Siebel Wireless, Siebel References)Continuous Innovation exceptions table | – | – | [1] | ||
| 8.1 (Siebel Collaboration, Siebel Handheld, Siebel Medical Inventory, Siebel Prescription Analysis, Siebel Wireless)Continuous Innovation exceptions table | – | – | [1] | ||
| 8.0.x | – | [1] | |||
| 7.8.x | – | [1] | |||
| 7.7.x | – | [1] | |||
| 7.5.3 | [1] | ||||
| 7.0.x | – | – | [1] | ||
| 6.x | – | [1] |
Lifecycle Policy
- Premier Support. The first stage, generally five years from general availability, covering major releases, technical support, updates, fixes, security alerts, tax, legal and regulatory updates, upgrade scripts and certification with most new third-party and Oracle products. [1]
- Continuous Innovation. For PeopleSoft, E-Business Suite 12.2, JD Edwards EnterpriseOne 9.2, Siebel CRM 8.1 and 8.2 and Hyperion EPM 11.2, new functionality arrives as updates to the existing release, and Premier Support is stated as running through at least a given date (December 2037) that Oracle may extend in one-year increments. [1]
Sources 1
- Oracle Applications: Oracle Lifetime Support Policy (effective August 7, 2026) retrieved 2026-10-14