Oracle Product
PeopleSoft Customer Relationship Management (CRM)
PeopleSoft Customer Relationship Management (CRM) is an Oracle product filed under CRM Software. Lifecycle: versioned, 11 versions listed, latest Image 23 (latest release, Continuous Innovation) (Nov 2025).
Releases and Lifecycle
All Oracle productsRelease and support dates as published by Oracle; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.
PeopleSoft Customer Relationship Management (CRM) 11 versions
| Version | Released | End of standard support | End of extended support | End of life | Source |
|---|---|---|---|---|---|
| Image 23 (latest release, Continuous Innovation)Continuous Innovation (Premier Support through at least the stated date) | – | – | [1] | ||
| 9.2 (CRM Portal Pack, CTI Integration, Event Management, HelpDesk (IT), Integrated Field Service, Marketing, Order Capture, Order Capture Self Service, Sales, Service Center for Higher Education Support, Support for Customer Self Service)Continuous Innovation exceptions table | – | – | [1] | ||
| 9.2 (Personal Information Management Server Sync)Continuous Innovation exceptions table | – | – | [1] | ||
| 9.2 (Online Marketing, Workforce Communications, Workforce Communications for Help Desk)Continuous Innovation exceptions table; last supported PeopleTools version 8.58 | – | [1] | |||
| 9.0 (Infosync Client and Infosync Server)Oracle footnote: Sustaining Support ended November 30, 2015 | – | – | – | [1] | |
| 9.1 | – | [1] | |||
| 9.0 | – | [1] | |||
| 8.9 | – | [1] | |||
| 8.8 | – | [1] | |||
| 8.4 | – | – | [1] | ||
| 8.1 | – | – | [1] |
Lifecycle Policy
- Premier Support. The first stage, generally five years from general availability, covering major releases, technical support, updates, fixes, security alerts, tax, legal and regulatory updates, upgrade scripts and certification with most new third-party and Oracle products. [1]
- Sustaining Support. Technical support that remains available for as long as the product is licensed, without new updates, fixes, security alerts, tax, legal or regulatory updates, upgrade scripts or certifications. [1]
- Continuous Innovation. For PeopleSoft, E-Business Suite 12.2, JD Edwards EnterpriseOne 9.2, Siebel CRM 8.1 and 8.2 and Hyperion EPM 11.2, new functionality arrives as updates to the existing release, and Premier Support is stated as running through at least a given date (December 2037) that Oracle may extend in one-year increments. [1]
Sources 1
- Oracle Applications: Oracle Lifetime Support Policy (effective August 7, 2026) retrieved 2026-10-14