Proton Terms of Service
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- Contract
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- Applies to
- Terms of Service for the Proton Account and Services (Mail, Calendar, Drive, VPN, Pass, Meet, Docs): s.2 authorized use, s.3 inactive accounts, s.5 service level, s.9 terms of payment (renewal, business plans, refunds, trials, delinquent accounts), s.10 modification of plan or billing cycle, s.13 applicable law. Page shows "Last modified: June 23, 2026".
- Evidence
- Account or login credentials may not be shared unless the plan permits it
- Services may not be resold or sublicensed unless the plan permits it
- Accounts cannot be traded or transferred, except Lifetime Accounts through Proton
- Multiple free accounts for one person or organization are prohibited
- Free accounts inactive for 12 months may be suspended or deleted
- Paid accounts are always considered active
- Proton targets 99.95 percent availability
- Service credit is 10 percent of monthly cost between 99.0 and 99.95 percent uptime and 30 percent below 99.0 percent
- Liability is capped at USD 100 or the amount paid, whichever is greater
- Subscriptions renew automatically for the purchased period
- Renewals are charged at the then-current price
- Business plans are the plans at proton.me/business/plans and the Workspace plans
- Business subscribers are not consumers and statutory consumer protections do not apply
- Reverse charge and VAT number validation are available only on business plans
- Full refund when cancelled and requested within 30 days of the first purchase
- Refunds can be requested once per user
- Cash and bank transfer payments are not refundable
- A business free trial converts to a paid subscription unless cancelled
- A business user can cancel during a trial only once
- Unpaid accounts may be downgraded to Free
- Delinquent organizations lose custom domains and sub-users are restricted
- Delinquent accounts may be deleted after 12 months
- Subscriptions and credits cannot be moved to another account
- Selecting a new paid plan applies immediately with a prorated credit
- One alias can be deleted per year
- VPN Essentials, Business and Enterprise terminate with 30 days notice before renewal
- Credits from downgrades expire after 24 months
- A longer billing cycle starts at the end of the current cycle
- Business users and non-US consumers are governed by Swiss law
- The Services are operated by Proton AG of Geneva
- Proton Wallet is operated by a subsidiary under independent terms
- Organization administrators must ensure users have read the Terms
- Continued use after changes to the Terms is consent