Product-Specific Terms (PagerDuty)
Catalog row in Vendor License Sources · Cited
- Kind
- Product terms
- Format
- HTML
- Applies to
- PD Reliability Platform (Platform Limits, Credits), AI Actions, PagerDuty AIOps events, Runbook Automation users, training and Labs terms. Effective September 22, 2026.
- Evidence
- Platform Limits are annual and customer-monitored
- Unused Features and Credits expire each year
- Included limits are used before Credits
- Platform overage without Credits can suspend access
- Platform Limit reductions apply from the next term
- AI Actions are charged when they run
- Unused AI Actions do not roll over
- AIOps is billed on events consumed per year
- Rejected events are not counted
- Events above the tier maximum are billed per event in arrears
- Unused Events do not roll over
- Runbook Automation counts API and own-UI users
- Training and on-demand hours expire
- Labs licence is personal to the Labs User