NinjaOne End User License Agreement
Catalog row in Vendor License Sources · Cited
- Kind
- Contract
- Format
- Web page
- Applies to
- Master licence terms between NinjaOne, LLC and the customer (direct IT department or MSP) for the NinjaOne Software and SaaS Service. §1 definitions (Client, MSP, Order Form, Term, User); §2 subscription licence and MSP use; §3 restrictions and usage limits (device quantity, 50-device minimum, excess-usage fees); §5 data; §6 third-party products; §7 fees, disputes and fee changes; §8 term, termination and data retrieval; §10 liability cap; §13 general (updates, order of precedence, assignment); §14 special terms (AI Features, SaaS Backup Fair Use Policy). Headed "Last updated: June 8, 2026".
- Aliases
- EULA
- Evidence
- EULA subscription licence is limited and for the Term
- MSPs may use NinjaOne only to deliver Managed Services
- Affiliates may use the licence under the customer's responsibility
- Software is licensed, not sold
- No resale, transfer or sublicensing without approval
- Competitors may not use the Software
- Installations limited to the device quantity on the Order Form
- 50-device minimum subscription
- Excess device usage is charged at Order Form rates
- Fees are non-cancellable and non-refundable
- Invoice disputes within 60 days
- Fee changes apply at renewal with 90 days' notice
- Purchase order terms are void
- No early termination by the customer
- 45-day data retrieval window after termination
- Liability cap of 12 months' fees or USD 10,000
- EULA updates accepted after 30 days
- Order Form controls over the EULA
- Assignment needs consent except to a successor
- Embedded third-party software only with NinjaOne
- SaaS Backup Fair Use Policy controls over the EULA